1. Introduction
At Mahlola, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and mobile application. We are committed to transparency and complying with local data protection laws.
2. Information We Collect
We collect information to provide better services:
2.1 **Provided by You:** Name, phone number, email, and address. For Professionals, we collect National ID and criminal record certificates for verification.
2.2 **Automatically Collected:** Device information, IP address, and usage data (which pages you visit).
2.3 **Location Data:** Precise GPS location to match clients with nearby professionals.
3. How We Use Data
Your data is used strictly for:
- **Service Delivery:** Connecting clients with pros and processing payments.
- **Safety:** Verifying identities to maintain a trusted environment.
- **Communication:** Sending job updates, invoices, and support messages.
- **Improvement:** Analyzing usage trends to enhance app performance.
5. Data Security
We implement industry-standard security measures (encryption, secure servers) to protect your data. However, no method of transmission over the internet is 100% secure, but we do our best to minimize risks.
6. Location Services
Mahlola is a location-based service. We collect your location data when the app is running in the foreground (or background for Pros) to dispatch nearby jobs. You can disable location services in your device settings, but the app may not function correctly.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate information.
- Request deletion of your account and data (via the app settings or support).
- Opt-out of marketing communications.
8. Contact Us
If you have questions about this policy, please contact our Data Protection Officer at:
Email: support@mahlola.com
Address: Cairo, Egypt.